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Privacy Policy

Last updated: July 8, 2026

1. Overview

VeloxWaves is a privacy-first desktop AI assistant. The core features - local dictation, push-to-talk transcription, searchable second brain memory, document translation, and local AI replies - run on your computer, and the desktop app makes no automatic network connections: no account is required, and no usage events are reported. On the website we collect an email address when you download the installer, plus legacy billing and optional support information described below.

For a plain-language explanation of those data flows, read our Trust & Privacy guide. It summarizes the product architecture and does not replace this policy.

2. Information We Collect

  • Download email: the address you enter to download the installer, with the platform chosen and a salted hash of your IP address used only to rate-limit abuse. Used to tell you about releases; never sold or shared for advertising.
  • Legacy accounts only: account email, authentication identifiers, basic OAuth profile information, subscription status, and Stripe customer identifiers.
  • The desktop app reports no usage events. Word counts, durations, and device fingerprints were removed from the product in August 2026, and the server-side table that held them was deleted.
  • Release and updater metadata, such as app version, target platform, and installer request details.
  • Support issue details, system information, logs, screenshots, or attachments only when you choose to submit them.

3. Voice, Transcripts, and Local AI Data

Voice audio is processed locally by the VeloxWaves desktop app. We do not upload voice audio for transcription, do not store voice recordings on our servers, and do not store your transcript content on our servers.

Your transcription history, knowledge graph, entities, relationships, embeddings, local AI prompts, generated Brainstorm replies, and document translation outputs are stored locally on your device unless you explicitly choose to include something in a support request or enable a future cloud feature with a clear opt-in.

4. Second Brain and Knowledge Graph

VeloxWaves can build a private second brain from what you dictate. Search indexes, semantic embeddings, graph nodes, graph edges, projects, imported document chunks, and conversation memory are stored in local databases on your machine. This memory is not uploaded to Neural Wave Labs servers for hosted processing.

5. Translation, Documents, and Model Downloads

Text and document translation are designed to run locally after the required model is available on your device. Imported documents, extracted blocks, OCR results when enabled, and successful translation records are stored locally.

Some local AI capabilities may require an explicit model download. Download requests contact model or release hosting endpoints and may include basic request metadata, but the downloaded model does not grant us access to your voice, transcripts, documents, translations, or prompts.

6. Payments

Payments are handled by Stripe and apply only to legacy Pro subscriptions (and, when it ships, Teams licensing). We store Stripe customer and subscription identifiers to manage those; we do not see or store card numbers, bank details, or full payment credentials. The free Personal product involves no payment data at all.

7. Third Parties

  • Supabase: Download emails, legacy account records, and authentication for legacy sign-ins.
  • Stripe: Payment processing, subscription state, invoices, and billing portal.
  • Vercel: Website, API routes, release metadata, updater endpoints, and support submission hosting.
  • Model and release hosting: Installer downloads, updates, and explicit local AI model downloads.

8. Telemetry and Support

VeloxWaves does not use hosted transcription telemetry to read your content. Support submissions may include logs or system details only when you choose to send them. We use support data to diagnose issues, improve reliability, prevent abuse, and respond to your request.

9. Data Retention and Deletion

Account and billing records are retained while your account is active or as required for legal, security, and accounting obligations. Support attachments are retained only as needed to resolve the issue. Local transcripts, memory graph data, translations, downloaded models, and document caches remain on your device and can be deleted from the app or by removing local app data. You may request deletion of server-side account data by contacting us.

10. Contact

Privacy questions can be sent to contact@veloxwaves.com.