Terms of Service

1. Agreement

These Terms govern your use of the VeloxWaves desktop application, website, accounts, billing, downloads, updater, support tools, and related services provided by Neural Wave Labs LLC. By using VeloxWaves, you agree to these Terms.

2. Service

VeloxWaves is a privacy-first desktop AI assistant for local dictation, push-to-talk speech recognition, searchable second brain memory, document translation, and local AI replies. Core transcription runs on your device and is not sent to a hosted speech service by VeloxWaves.

• Personal: Free forever. Unlimited local dictation, second brain, translation, and local AI replies. No account is required to install or use the app, and there are no usage limits.
• Teams (announced): Per-seat licensing for organizations, adding local meeting notes, managed deployment, policy controls, and support commitments. Terms will be published when Teams becomes available.
• Legacy Pro subscriptions: Existing Pro subscriptions started before the free pivot continue under their original billing terms until cancelled; the features they covered are now free for everyone.

3. Local AI Features

VeloxWaves may use local models for speech recognition, embeddings, knowledge extraction, brainstorm replies, translation, OCR, and voice replies where supported. Some capabilities require explicit model downloads, hardware support, or additional setup. Local AI outputs can be useful, but you are responsible for reviewing transcripts, translations, summaries, and generated replies before relying on them.

4. Accounts

No account is required to download, install, or use the VeloxWaves desktop app. When you download the installer from our website we ask for an email address; that is the only information collected on the way to the free product. Accounts exist only for legacy billing, support submissions, and — when it ships — Teams license administration.

5. Billing

The Personal product has no billing. Legacy Pro subscriptions renew under their original terms unless cancelled; cancellation takes effect at the end of the current billing period, and payments are processed securely by Stripe. Teams billing terms will be published with the Teams release and handled by written agreement where required.

6. Refunds

The Personal product is free, so there is nothing to refund. For legacy Pro purchases, see our Refund Policy.

7. Your Content and Local Data

You retain ownership of your voice input, transcripts, documents, translations, knowledge graph data, conversations, and other content. VeloxWaves does not claim ownership of text produced from your voice input or local AI workflows. You are responsible for content you create, import, translate, store, export, or share with others.

8. Acceptable Use

You may not reverse engineer the app except as allowed by law, bypass access controls, share credentials, interfere with update or billing systems, use automated abuse systems, or use VeloxWaves for unlawful activity. You may not use VeloxWaves to violate privacy, intellectual property, export control, or other applicable laws.

9. Support and Issue Submission

In-app issue submission may include system information, logs, screenshots, and attachments only when you choose to send them. Daily submission limits apply equally to everyone as an anti-abuse control.

10. Availability and Changes

VeloxWaves may change features, pricing, model availability, supported platforms, and download availability over time. We try to preserve privacy-first behavior and local-only transcription by default, but some optional features may depend on supported hardware, operating system permissions, model downloads, or third-party services.

11. Contact

Questions about these Terms can be sent to contact@veloxwaves.com.